Frequently Asked Questions

TuneBit is a USB-portable Windows triage and repair toolkit for IT pros. Thirty-five deep diagnostic and repair modules — SFC/DISM orchestration, BSOD minidump triage, OEM debloat, hardware inventory with SMART, registry recovery, ransomware shield, scheduled maintenance, and more — ship in a single signed sub-5MB executable.

MSPs and field techs (USB-bound Technician seat, unlimited customer endpoints), internal IT departments and helpdesks (consistent triage flow + headless command-line modes for scheduled jobs), repair shops and refurbishers (standardized intake-to-handoff workflow with a defensible health-score deliverable), and independent power users maintaining a personal fleet. See use cases for the four bench-tested workflows.

Windows 8, 8.1, 10, and 11 (all 64-bit). Win 10/11 run as-is. Win 8/8.1 need .NET Framework 4.8 installed first — see the setup guide. Server SKUs are not officially tested but most modules work; YMMV.

Only for license validation, and only on a 3-day cycle. The desktop pings tunebit.app on launch to confirm the license is still active; if the network is unreachable it falls back to a 3-day offline grace window. Every individual module runs entirely locally with no cloud dependency — including the modules that look up data (e.g. VirusTotal lookups are off unless explicitly invoked).

None. No analytics, no crash reports, no usage tracking, no inventory phone-home. The only outbound network traffic is the licensing call to tunebit.app, fully documented in the EULA. Customer data stays on the customer machine — relevant when you're under SOC 2 or you're the contracted IT for someone who is.

Yes — every Release and Debug build is signed by Paige Julianne Sullivan via Azure Trusted Signing. SmartScreen and most enterprise allowlists treat it as a trusted publisher. If your environment uses publisher-pinned WDAC or AppLocker rules, the publisher and product strings are stable across releases.

That's the intended Technician deployment. The license binds to the USB drive's vendor and serial number; plug the stick into any supported Win 8.1+ machine and the full toolkit runs — no per-machine activation, no install footprint, no leftover registry keys when you walk out.

Yes. /maintenance runs scheduled cleanup with no UI, /cleanup runs the consumer-mode quick clean, and /shadow-guard-filter & /affinity-watcher are background helper modes. Designed for Task Scheduler, RMM dispatch, post-imaging hooks, and similar unattended scenarios.

Yes. Registry edits write a .reg backup before applying. System tweaks create a System Restore point if restore is enabled. The repair modules wrap Microsoft-shipped tools (SFC, DISM, etc.) so they have the same rollback semantics those tools always have.

The desktop auto-fetches a 7-day trial license from tunebit.app on first launch — full toolkit, no feature gating. The trial is hardware-bound (or USB-bound on portable installs). When the 7 days expire, the activation screen prompts for a paid license code.

Technician — $29.95/yr per technician, USB-bound, unlimited customer endpoints. Personal — $9.95/yr, hardware-bound, up to 5 fixed-drive PCs. Both include the full 35-tool toolkit and every release.

Per-tech, by design. The Technician seat counts the human, not the customer machines they touch. We don't meter endpoints, sessions, or successful repairs — if you're a two-tech shop, that's two seats regardless of whether you collectively service ten customers or ten thousand.

Pick the seat count directly on the Technician card at pricing — Stripe charges $29.95 per seat (1–100 seats supported in self-service), all under one billing account, and each seat issues its own USB-bound license code from your dashboard. You can also adjust the seat count later from the Stripe customer portal without re-subscribing.

For 100+ seats, NET 30/60 terms, OEM bundling, white-label / co-branded builds, custom modules, or PO-based purchase, use the OEM & Volume contact form — we respond within one business day. The form goes straight to oem@tunebit.app if you'd rather email directly.

Yes — one click in the Stripe customer portal from your dashboard. Access continues through the period you've already paid for, then stops. Subscriptions auto-renew until cancelled.

The day Stripe confirms renewal payment, every active license code re-signs with the new expiry date. Each desktop install picks up the fresh code on next launch with internet access — no manual re-keying, no per-tech overhead.

Open a ticket at support.sullivantechnology.us. We'll revoke the lost stick's license code (so it stops validating online) and re-issue a new one bound to your replacement stick.

The binary is signed by Paige Julianne Sullivan via Azure Trusted Signing, which clears SmartScreen and most reputable AV products out of the box. Some EDR products will flag any tool that touches the registry, modifies SRP, or kills processes — allowlist by publisher (Paige Julianne Sullivan) or product name (TuneBit) when needed. We do not modify our publisher or product strings between releases for this reason.

Yes — the repair modules require it. The launcher checks elevation on startup and re-launches itself via UAC if necessary. Headless command-line modes (e.g. /maintenance) need to be invoked from an elevated context (Task Scheduler with “Run with highest privileges” is the typical setup).

Registry edits write a .reg backup before applying. System tweaks create a System Restore point if restore is enabled. The repair modules wrap Microsoft-shipped tools (SFC, DISM, etc.) so they have the same rollback semantics those tools always have. If a step fails partway through, the system is left in its prior state — nothing is mid-applied silently.

The BSOD module reads the local minidump files in C:\Windows\Minidump\, decodes the bugcheck code and offending module, and surfaces the most likely cause — typically a driver name or a corrupted system file. From there you can hand it off to SFC/DISM (built into the Repair suite) or escalate to driver replacement / hardware diagnostics. The minidumps are not uploaded anywhere — analysis is local.

OEM debloat & telemetry lockdown, scripted SFC/DISM orchestration, registry recovery, ransomware-shield SRP rules, scheduled-maintenance scaffolding, hardware inventory with SMART, BSOD minidump triage with plain-English output, a weighted health-score deliverable, and a single-pane-of-glass dashboard. Sysinternals is excellent for the things it does — TuneBit covers everything that takes you out of Sysinternals on a real ticket.